Customer Survey Results
Updated: Jul 22, 2019
Thank you to everyone who took the time to reply to our customer survey. This was aimed at gauging how we are doing, what we could do better, and what we are doing well. Your feedback was fantastic with 92% of respondents giving Pay2Play an overall rating of 8/10 or higher.
What can we improve on?
This feedback is the most important information we can get from you, as it helps us shape our products so they meet your needs. Some of your suggestions for improvement and our plan of action are outlined below, but if you do have feedback in the future, we always welcome you to drop us an email or give us a call.
Ability for administrators to change passwords and edit incorrectly entered usernames.
As an administrator you can change passwords for members, and members can also update their name, however the username can be linked to multiple clubs. For this reason, username changes must be performed by Pay2Play. You can request a change by emailing firstname.lastname@example.org.
Improved reporting i.e. court utilisation.
Yes we will work on this – at this stage we can download the raw data so we’re looking at how we can automate this into a simple report for administrators to run.
Transition from pages is sometimes clunky and not intuitive.
We are progressively working to improve the system to improve navigation and have recently made improvements to the membership management module. We are also looking at improving ease of use on mobile devices. If you have a particular issue you would like us to resolve, please send us an email with more details.
Early booking and ability to book vacant court after playing.
We are striving to improve the configurability of booking rules and limitations without making it too complex for administrators to manage.
Remote control of opening and locking the front door without having to make a court booking. Member's picture on the export listing.
Thanks for these two suggestions, we have added them to our product development list!
Integrate the member management with Xero to give full CRM functionality.
Integrating with Xero is something we are constantly looking at, so we are interested in understanding what your needs are so we can shape the right solution.
What do we do really well?
We were really happy to see that customer service and the ease of use of our system were your most common responses. We’ll make sure we keep it going!